There are a few possible reasons:

i) Incorrect username or password. Password is case–sensitive, it should contain:

6-20 characters

A minimum of 1 upper case letter (A-Z)

A minimum of 1 lower case letter (a-z)

A minimum of 1 numeric character (0-9)

Special characters are allowed (@$!%*#)

If this problem persists, please reset your account password. (you may refer here on how to reset password)

ii) Locked account – account locked due to multiple unsuccessful password attempts.

iii) Account suspended due to:

Failure to verify your account information, including date of birth, phone number and email address before making a withdrawal.

Duplicate account.

Abnormal behavior of the account.

If your account has been locked, please contact our 24/7 customer support team for assistance.